Frequently Asked Questions
// Orders & Payment
We accept all major payment methods: credit and debit cards (Visa, Mastercard), digital wallets (Apple Pay, Google Pay, Link), and TWINT.
Orders can be changed or cancelled within 24 hours of being confirmed, provided they have not yet been packed or shipped. After that, our logistics team may already have processed your kit — contact us as soon as possible and we will do our best to help.
At the moment, we do not offer pre-orders directly through the store. However, if you are looking for a specific item that is not currently listed, feel free to send us a message through our contact form. We will do our best to include it in one of our upcoming restocks.
Absolutely. We never store your banking details on our servers. All payments are processed by Mollie and Stripe, two payment providers that use the highest industry security standards. Your financial information is handled exclusively through their secure systems.
// Shipping
We currently ship to Switzerland only.
- Switzerland: 1 to 3 business days
Orders placed before 12:00 CET on business days are generally shipped the same day.
Yes! Free shipping is available on orders of CHF 90 or more within Switzerland. The threshold is calculated after any applicable discounts have been applied.
// Products
Yes, without exception. Every kit sold by Mecha Corner is an authentic, officially licensed product. We do not sell counterfeit products, third-party copies, or unofficial resin kits.
Most Bandai kits include multilingual instructions, usually in Japanese and English. Bandai also provides free PDF instructions on its official website for many of its products. Blokees kits are generally supplied with instructions in Chinese and English.
Absolutely. Use our kit request form and we will check availability and pricing for you. Frequently requested kits may also be added to our catalogue. While we cannot guarantee that every product can be sourced, we always aim to reply within 48 hours.
// Returns Policy
In accordance with our Terms and Conditions of Sale and Swiss law, all sales are final once the order has been shipped. We do not accept returns simply because you have changed your mind. However, if you receive a defective, damaged or incorrect item, we will resolve the issue as quickly as possible. If this applies to your order, please contact us through our contact form.
Please contact us within 5 days of receiving your order through our support form and provide:
- Your order number
- Clear photos of the damage, including the box and affected parts
- A description of the issue
Picking errors are rare, but they can happen. Contact us immediately with your order number and a photo of the kit you received. We will cover the return shipping costs and send you the correct kit as a priority. No hassle.
Missing parts in a factory-sealed Bandai kit are extremely rare. If you discover that a part is missing, please note that Bandai offers a free replacement service through its official website. We can also guide you through the process. If the kit arrived unsealed or the issue is due to an error on our side, please contact us directly.
